Beyond rule based chatbots
Decision tree chatbots break as soon as a customer goes off script. We build conversational agents on Google Gemini that understand what people mean, call your backend APIs to get things done, and fit into your website, app and support channels.
What they can do
Multimodal understanding
Handle images, PDFs, voice and text in the same conversation, which makes self service document checks possible.
Take action
Book appointments, check shipment status, issue return labels and update records through your APIs, not just answer questions.
Security guardrails
Prompt injection defences, PII masking before inference, and compliance with the Australian Privacy Principles and APRA standards.
Conversation analytics
Stream transcripts into BigQuery for topic clustering, sentiment tracking and ongoing tuning.
Talk to an architect who has done this before.
Bring your current setup and the outcome you need. You will get a view on the approach, the risks and roughly what it costs.
Straight to a senior GCP architect. No SDR, no slide deck.
Not ready to talk? See how we migrated Hapana off AWS →
Or call +61 2 8359 9507 · Hello@aviato.consulting