Managed services that remove failures, not just tickets
Most managed service providers wait for something to break, patch the symptom and close the ticket. We run your platform on Site Reliability Engineering (SRE) principles that started at Google: find the causes of repeat failures, fix them in Terraform, and stop them coming back.
What we run
- Site reliability engineering: service level objectives, error budgets, autoscaling and self-healing workloads on Cloud Run and GKE.
- Managed Agentic SOC: 24/7 threat triage and containment across Google Cloud and your identity provider.
- Agent reliability engineering: evaluation, drift detection and circuit breakers for production AI agents.
- Foundations management: ongoing landing zone tuning, cost optimisation and Terraform governance.
- Security reviews: quarterly architecture reviews and automated CIS benchmark checks.
Results
- Hapana: a 99.999% production SLA after moving from AWS to Cloud Run, autoscaling from 0 to 10,000 containers at peak with zero cutover downtime.
- Our own agent fleet: AI agents built with ADK that triage alerts in under 30 seconds, cutting alert noise by 80%.
Key Deliverables
Managed Services case studies
Named clients and the results they agreed to publish.
Cross-Cloud AWS to Google Cloud Modernization for Fitness Platform Hapana
Migrated millions of active workouts, global member billing, and IoT facility door access controllers from AWS to a secure Google Cloud Run landing zone with zero cutover downtime.
1,000-Core On-Demand Supercomputer for Global Engineering Leader
Engineered an elastic Slurm HPC cluster on Google Cloud with Scale-to-Zero automation, delivering 10x faster simulation turnaround with zero idle compute waste.
Confirm Control: Real-Time Field Risk Governance & Compliance
Architected an offline-first Flutter mobile application with serverless Google Cloud Firestore backend to digitize field hazard logging and APRA-compliant risk governance.
Managed Services: questions we get asked
What does a managed retainer cost?
From $5,000 a month for the first workload, on a sliding scale after that. Nine to five support at the entry price; round-the-clock cover is quoted separately.
What is an agentic SOC?
Autonomous investigation agents that triage alerts before a human sees them, built on Google SecOps and Cloud Run. On our own operations it cut on-call alerts by 80% and brought telemetry triage under 30 seconds.
Do you replace our team or work with it?
Work with it, in almost every case. We take the on-call load and the toil, your engineers keep the product work. Replacing an internal team is rarely what a client actually wants and we will say so.
What is Agent Reliability Engineering?
SRE practice applied to AI agents: evaluation in the release pipeline, drift alerting, cost controls and rollback. Agents fail differently from services, and the usual monitoring does not catch it.
Can you support workloads you did not build?
Yes, after a review. We need to understand what we are being asked to keep running before we commit to a response time on it.
Talk to an architect who has done this before.
Bring your current setup and the outcome you need. You will get a view on the approach, the risks and roughly what it costs.
Straight to a senior GCP architect. No SDR, no slide deck.
Not ready to talk? See how we migrated Hapana off AWS →
Or call +61 2 8359 9507 · Hello@aviato.consulting